Halong Majestic Cruise Policies

These are cruise policies for Majestic Cruise:

Cancellation by Customer:

    More than 15 days prior to check-in: 10% of total rates.
    From 14 to 2 days prior to check-in: 50% of total rates.
    Less than 48 hours prior to check-in: 100% of total rates.
    No-Show: 100% of total rates.

Cancellation policy due to bad Weather:

All cruises in Halong Bay must have permit from Management Board of Halong Bay to stay overnight in the Bay.

Based on the weather conditions (high winds, monsoon, thunderstorm, cyclone, storm,...), the Management Board has the right to cancel all overnight cruises on certain day to guarantee the safety of tourists.

In those cases, following policies will be applied:

    - If the cancellation is informed before you leave Hanoi to Halong Bay (you have not used any service yet): 100% refund.
    - If the cancellation is informed during the trip (you have already used some services: transfer, lunch, day trip, hotel in Halong,...): Only the fee of these services will be charged and we will refund whole remain amount
    - If the trip are cut down from 3 days/2 nights to 2 days/1 night, we will charge as 2 days/1 night trip, plus other services you have already used and refund the remain amount.

Children Price & Extra Bed:
 
- Free of charge for children less than 5 years old: No more than 01 child per cabin.
- Children from 5 to under 11 years old:75% of adult price (Sharing cabin with 02 adult).No more than 01 child per cabin.
- From 12 years old: 100% of adult price

Shuttle Bus: Daily departure at 8:00-8:30 am from Hanoi

Check-in: 12.00

Check-out: 11:00

Guide: English Speaking Guide